Free shipping
Shipping is always free unless otherwise stated at checkout.
Delivery usually takes 3-5 business days from the date of the purchase. Over the next few days, delivery may take up to an extra 5-6days if we send items from one of our stores, contrary to the statement made at check-out.
We will send you the Tracking Number for your package by email. You can also follow the delivery online through the Track Your Order page.
Signature is required at delivery of all orders for security purposes. In case nobody is available to sign for the package for two consecutive working days, the courier will leave a notification and a contact number.
Please note working days are Monday through Friday, excluding local and national holidays.
You can follow your package and check the expected delivery date from the
Track Your Orderpage, or in your account if you placed your order as a registered customer.
Please note that the Tracking Number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.
You can select the Country/Region you want to ship to by clicking on "Shipping to" in the website footer.
Please note that your Shopping Bag is exclusive to each Country/Region and will no longer be visible if you change delivery destination. If you change Country/Region, you will need to select the items again. Our catalogue, shipping and payment methods may also be updated.
All orders are elegantly presented in our signature packaging, with the iconic Fendi Logo design.
If you're buying a gift, you can also add a personal message. Gift orders can be shipped directly to the receiver, as prices will not be visible.
Free returns within 14 days
Items purchased on Fendi.com can be returned within 14 days from the delivery of your order, using our free delivery service.
1. Fill in the online Return Form (or log in to your account and return your purchase from the Orders section).
2. Prepare the items in the original order box. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact. The return box must be safely sealed.
3. Attach the Return Label you received with your parcel to the outside of the box.
4. Call the courier to organise pick-up/drop-off within 14 days.
You will not be charged for shipping costs. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns.
Please note it is not possible to return personalised items or to request exchanges. Before requesting a return, please make sure the products comply with our return conditions. You can find more information in the Terms and Conditions of Sale.
Items purchased on Fendi.com can also be returned in selected Fendi stores within 14 days from the delivery of your order.
You can find the nearest Fendi store where the in-store return service is availble through the Store Locator page .
We suggest packing the items in the original order box, bringing with you any documents you received in the order to facilitate the return. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact.
If you wish, you can choose the day and time through the Book An Appointment page , selecting "In-Store Return".
Please note it is not possible to return personalised items or to request exchanges. Before requesting a return, please make sure the products comply with our return conditions. You can find more information in the Terms and Conditions of Sale .
Before requesting a return online or in store, please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted
- The return must be requested online or brought to the store within 14 days from delivery of the order
- Online returns must be handed to the courier within 14 days from return authorisation
- The parcel can only be returned within the original shipping Country/Region
- The products were purchased online on Fendi.com and not in Fendi stores
Items shipped to our warehouse or returned in-store will be verified before being accepted. Verifying the items may take up to 5 business days.
The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.
You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.
