The journal of Apple technology. (2024)

Volume Number: 22 (2006)
Issue Number: 6
Column Tag: Focus Review

The latest and greatest in remote control for Macs in the lab or the enterprise

by Michael R. Harvey

Apple Remote Desktop has always been a great, and useful tool, even back to it's ANAT days. Back in the mid 90's, the Apple Network Administrator's Toolkit was mainly a window sharing, observation and control tool best suited for school lab environments. It grew into Apple Remote Desktop, adding features and usefulness to more and larger labs, as well as adding features that made it more attractive to business installations.

Version 2.2 had a great feature set; sending Unix commands and getting the results back, installation of .pkg and .mpkg installers, and a myriad of other goodies, some of which even worked. With the release of version 3, Apple has stepped it up again. Improvements to the GUI, layout of the tools, better command and control, and reporting that even works!

The interface of ARD 3 is, we think, a great improvement over 2.2. The one thing that might catch you is the smaller size of the text. If you're squinting now to read the screen, it's time to up the prescription. Figure 1 below shows the old ARD 2.2 interface, figure 2 shows the ARD 3 window.

One of the great things about the main window of Remote Desktop 3 is the amount of information available. At a glance, you get a better snapshot of the state of your client systems. Much better than what the 2.2 GUI showed you.

Another enhancement is the listing of scheduled, active, and past actions taken. In 2.2, actively running tasks and the history were displayed in a pane of the main window below the client list. When you clicked on the Saved Tasks icon, the main window was completely replaced with that listing. Now, those

features are listed in the left column (the bottom pane of the main window is gone altogether now) in hierarchical lists. In 2.2, the history would clear every time the program was quit and

relaunched, but now you can set, in the preferences, how many and/or for how long the history will preserve.

With ARD 2.2, there was the potential for some great reporting tools. They didn't happen to actually work, however. Some admins were able to get reports back, some of the time. Most were not. You had to resort to shooting out various Unix commands and deciphering the results to glean useful inventory and other data from client machines. Now, however, reporting actually works reliably.

There are a myriad of reports you can query the client systems on, gather and hold that data in a SQL database. That database can live either on the administrator's workstation, or on a Task Server (see below). Also, because the database is standard SQL, you can run custom queries, scripts, and reports against it, exporting that data for use in other applications.

All the usual reports are there. Versions, system overviews, hardware, and software differences, among others. A new feature in ARD 3 is the ability to use Spotlight to query for specific files and folders, the information updating as changes occur on the client systems.

New to version 3.0 is the Task Server. What this feature boils down to is the ability to off-load scheduled tasks (reporting, installations, etc.) to another copy of ARD running on a server. This lets you free up an administrator workstation, lets multiple admins run various task from a single location, and lets you consolidate your inventory and reporting data. By running

all of that from a Task Server, you have everything residing in a single SQL database.

The Remote Desktop application now has a fairly extensive AppleScript library attached to it. You can control and command ARD for most things using AppleScript, although it does lack in a few areas, such as reporting and application preferences. Apple includes a fairly long list of prebuilt Automator actions that make use of the AppleScript dictionary. MacTech columnist John Welch has good coverage of the AppleScript integration, as well as several example scripts up on his web site, <www.bynkii.com>. Look in the April archives. You can get a look at the Apple included Automator functions by opening the up the app's contents, then navigating through the Library, to the Automator directory (Figure 5). We're willing to bet that AppleScript and Automator support are going to be the new features, along with the Task Server, that will really make a difference for admins as time goes on.

Added in Remote Desktop 3 are more options for copying files to client machines. Before, it was copy replace, and little more. Now, as you can see in Figure 6 below, there are several more options provided, most notable being the ability to encrypt the data as it is streamed over the network. This can be particularly useful for transmitting sensitive data over open networks. The encryption of copies, as well as commands, lets you send out password data without having to worry about it being sniffed out, compromising your systems.

While it would be nice for either all third party vendors to provide their installers in .pkg format, or for Apple to include support for the myriad other installers available out there, it just isn't so. That's not the end of it, however. Package Maker has been a part of Xcode from day one, and with version 3, it is now included in the install of ARD (for both 10.3 and 10.4). We won't go into detail on Package Maker here (that's a whole separate article's worth of information), but suffice it to say, it's an incredibly useful tool for getting files, and updates out to the clients. There are also instructions, beginning on page 108 of the user manual, for what to do to get third party installers run on clients.

There is a very thorough and complete manual provided in PDF format with Remote Desktop 3. At 184 pages, it is heftier than you would think it needs to be, but provides plenty of information for both new ARD admins, as well as old hands. It

covers areas including setting up admin access privileges using Directory Services (pgs. 62-65), VNC control set up and options (Chapter 7), and PostgreSQL Schema Samples (Appendix D), among many others. Making sure to keep TCP and UDP ports 3238 and 5900 open (mentioned several times in the manual) helped us out during testing.

Of course, there are tons more features in version 3 than just those listed above. Scheduling, messaging, locking out computers, computer smart lists (like those you'd find in iTunes), observing (one or more systems) and controlling, to name a few. Some are familiar to users of earlier versions, some are new, but all of them are useful, and make the program ever more valuable.

At $499 for one admin seat that will control an unlimited number of clients, ARD is a steal. For $1000, you can set up a Task Server, have an admin workstation, and be able to manage, control, assist, update, and inventory any number of computers. Reporting that works, and AppleScript integration alone are more than worth the price of admission. Task Server is icing on the cake. If you manage any number of Macs, Apple Remote Desktop is quite simply a tool you cannot do without. We can't recommend it enough.

Michael Harvey is the Reviews Editor for MacTech Magazine. He is also the Senior Systems Administrator at the Ventura County Star newspaper, where he routinely breaks stuff to ensure you get a good review of new products. Since the December gift guide issue, he has received not one email guiding him to cool dive sites, and is very disappointed.